*Black Friday Free Shipping
Black Friday Free Shipping is only available on orders with the product value over $150. Only valid for Australian domestic shipping options. Excludes international shipping
All orders confirmed before midnight will ship the next business day. You will receive an email notification when your order has shipped. This includes orders that have selected an 'Express Shipping' option
Orders are shipped from Sydney, NSW. For standard shipping options, please allow 2-8 business days for your delivery based on your location. For Express Shipping options, please refer to the estimated delivery times when selecting your service. For international orders, please allow 2-4 weeks. Please note delivery timeframes are to be used as a guide only and Australian Geographic are not able to guarantee the delivery for your order within these timeframes. We currently can not offer express shipping in all regions.
Signature on delivery
All orders will need a signature by a resident of the nominated address upon delivery. If the premise is vacant at the time of delivery, instructions will be left on how to collect your parcel or organise a re-delivery.
Shipping to P.O. boxes
We offer shipping to all PO Boxes within Australia.
Delivery to international PO Boxes may not be possible. Where possible, please use a physical delivery address for international orders.
Domestic shipping rate: We offer flat rate shipping based on the delivery state. We ship Australia Wide
Domestic express shipping: Express shipping is not available to all addresses. We offer flat rate shipping based on the delivery state.
International shipping rate: We offer $35 flat rate shipping worldwide. International shipments do not include any duties or taxes which may be payable upon entry of the order into your country. Please contact your local customs authorities for more information.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Please keep a copy of this email for your records.
If you haven’t received your order within 8 business days (2-4 weeks for international) of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please ensure you have read our Return Policy before proceeding with any return or refund request
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.