Returns & Refunds

Our change of mind policy

At Australian Geographic, we are happy to offer you an exchange, refund or store credit for change of mind, provided the item is in ‘as new’ condition and is accompanied with the proof of purchase. All refunds will be issued via the same channel as the original payment.

The following change of mind timeframes apply:

  • In-store: 14 days from date of purchase
  • Online: 14 days from date of delivery

A valid proof pf purchase is either:

  • A legible copy of your store receipt
  • A copy of your email order confirmation

Damaged, faulty or incorrect products

In the unlikely event that you receive a product that is damaged, faulty or incorrect, please email our Customer Care Team at customercare@agretail.com.au, who will be happy to assist you.

Returning your purchase

In-store purchases

Products purchased in-store must be returned to an Australian Geographic store. Unfortunately we are unable to accept in-store returns by post.

Online purchases

Products purchased online can be returned to any Australian Geographic store or by post and sent to the following address:
Australian Geographic Returns
Unit 2, 87 Fitzroy Street
Marrickville NSW 2204

Please ensure products are packaged in their original packaging and the original invoice is included.

Return postage costs

Customers are responsible for all return postage costs for change of mind returns and exchanges.
When returning a damaged, faulty or incorrect product, we will arrange return postage on your behalf.

If you require further information regarding returns & refunds, please contact our Customer Care Team.