Returns & Refunds

Our change of mind policy

At Australian Geographic, we are happy to offer you an exchange, refund or store credit for change of mind, provided the item is in ‘as new’ condition and is accompanied with the proof of purchase. All refunds will be issued via the same channel as the original payment.

The following change of mind timeframes apply:

  • In-store: 14 days from date of purchase
  • Online: 14 days from date of delivery

A valid proof of purchase is either:

  • A legible copy of your store receipt
  • A copy of your email order confirmation
Please note: You will be asked to provide proof of ID when you return a product. For items & orders over $500, two forms of ID will be required.

Damaged, faulty or incorrect products

In the unlikely event that you receive a product that is damaged, faulty or incorrect, please email our Customer Care Team at customercare@agretail.com.au, who will be happy to assist you. Please provide proof of purchase when returning a damaged, faulty, or incorrect item.

Please note: depending on the product, if you are bringing back an item deemed faulty, we may need to send this item back for testing with our supplier to confirm its condition. 

Returning your purchase

In-store purchases

Products purchased in-store must be returned to an Australian Geographic store. Unfortunately we are unable to accept in-store returns by post. Please provide proof of purchase to one of our team members who will be happy to assist you.

Please note: You will be asked to provide proof of ID when you return a product. For items & orders over $500, two forms of ID will be required.

Online purchases

Products purchased online can be returned to any Australian Geographic store.

Please ensure products are packaged in their original packaging and the original invoice is included.

Please note: You will be asked to provide proof of ID when you return a product. For items & orders over $500, two forms of ID will be required.


If you require further information regarding returns & refunds, please contact our Customer Care Team.