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This book is a communication-skills handbook that describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. In their place the author presents effective skills for listening, asserting yourself, resolving conflicts, and working out problems with others - all of which help you to communicate calmly, even in stressful, emotionally charged situations.
Full of practical ideas, this book can help you strengthen all your meaningful ties. Your family can become closer, your friendships warmer, and your work relationships more productive - all by improving your communication skills.
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