OUR DELIVERY OPTIONS

Australian Standard Shipping

FREE postage on all orders over $50 sent within Australia.

All orders over $50 will receive FREE standard shipping within Australia. Orders under $50 will receive a $7.95 shipping and handling fee.

We ship all AU Standard Shipping orders via Australia Post eParcel

Delivery times

Please allow 1-2 business days to pack your order.

LocationEstimated Delivery Time
Metro Sydney, Melbourne, Brisbane & Canberra areas 2-4 business days
Metro Adelaide, Hobart and Perth areas 4-6 business days
Country areas 3-6 business days
Remote areas 7+ business days

Australia Post eParcel requires a signature on delivery, so we suggest using an address where you are likely to be at time of delivery. Please be aware that we are unable to request Australia Post to deliver without a signature. If there is no one at the delivery address, a notification card will be left for collection at your local post office.

Tracking your order

Track your order here

To track your order, simply enter your 9-digit order number into the link above.

Australian Express Shipping

Express shipping charges are calculated using the size and weight of your order and its destination. We ship all orders from our warehouse in Sydney using the Australia Post Express eParcel system (via Temando). Express Post orders are unable to be delivered to Parcel Lockers.

Delivery times

If your order is received before midday Sydney time (between Monday and Friday), it will be dispatched on the same day. Any order received after this time will be dispatched on the next business day.

LocationEstimated Delivery Time
Addresses within the Express Post National Network* Next Business Day

*Please visit the Australia Post website to confirm whether your postcode is within the Express Post National Network. Next day delivery cannot be guaranteed to any address outside this network.

New Zealand Shipping

Postage is $14.95 for orders sent to New Zealand.

We ship all NZ Shipping orders via Australian Post.

Unfortunately we cannot provide tracking numbers for New Zealand orders.

Delivery times

LocationEstimated Delivery Time
All NZ addresses 10-15 business days

We suggest you give an address where you will most likely be during the day to receive delivery, as you may be asked to sign for the receipt of your parcel. Anyone at the delivery address at the time of the delivery will be presumed to be authorised to receive the goods on your behalf. If there is no one at the delivery address, a notification card will be left for collection at your local post office.

Please be aware that we are unable to post bulky items to New Zealand. Where this is the case, it will be noted in the product description.

International Shipping

Unfortunately we do not ship internationally except for New Zealand.

Reshipping

We are unable to guarantee your order will arrive at its destination if you have not provided correct address details.

If your order is returned to us by Australia Post due to incorrect or insufficient delivery details, you will be charged the cost of reshipping the order. Please note that if the delivery address is incorrect and the order has been shipped, we will not be able to change the delivery address until the order has returned to our warehouse.

  • Domestic reshipping within Australia $7.95, regardless of order value.
  • New Zealand reshipping $14.95.

Unclaimed Orders

If you are unavailable when the delivery driver calls, your parcel will be held by Australia Post for their maximum hold time. If you do not respond to the calling card or reminder card, the parcel will be returned to our warehouse as unclaimed and the above charges will apply.

Shipping charges paid for the original dispatch are not refundable.