Refunds and Returns Policy

Faulty Product

We're very sorry that the product isn't working! Please contact us and we will be happy to discuss your options. Please ensure that you have a valid proof of purchase.

When is a product faulty?

A product is considered faulty if:

  • it does not work due to a manufacturing defect;
  • it is not fit for purpose as advertised prior to purchase; or
  • it has been damaged during shipment to you.

Proof of Purchase

A valid proof of purchase is either:

  • a legible copy of your store receipt; or
  • a copy of your email order confirmation.

How Do I Return My Product?

Please contact us for return options.

I've changed my mind

That's not a problem! You are welcome to return your products within the return period below, however they must be in an "as new" condition and be accompanied by a proof of purchase.

Return Period:

  • Purchased from a store: 14 days from date of purchase
  • Purchased from our website: 30 days from date of purchase

Proof of Purchase

A valid proof of purchase is either:

  • a legible copy of your store receipt; or
  • a copy of your email order confirmation

How Do I Return My Product?

Purchased from a Store

You are welcome to return your purchase to any of our stores within the return period for a refund, exchange or store credit. Any refund can only be issued using the same method as the original payment.

Please ensure that you bring:

  • the product and all components, instructions and packaging in a saleable condition; and
  • your proof of purchase
Purchased from our Website

You may return the product to our Returns address below within the return period for a refund, exchange or store credit.

AG Co-op
Attn: eShop Returns 
Unit B, 102 Bonds Road
Riverwood
NSW 2210

Please ensure that you include:

  • the product and all components, instructions and packaging in a saleable condition;
  • your proof of purchase;
  • a reason for your return; and
  • your preferred resolution (refund, exchange or store credit).

Alternatively, you may return any product to our stores during the return period for an exchange or store credit only. Please note that our stores cannot refund online orders (even partially), so any amount owing to you will be resolved with store credit.

Please ensure that you bring:

  • the product and all components, instructions and packaging in a saleable condition; and
  • your proof of purchase

All returns mailed to us will be processed by our Returns team. You will be contacted within approximately 5 business days of receiving the parcel to confirm the resolution.

Refund Methods

All refunds will be issued via the same channel as the original payment. For example, a credit card refund can only be issued to the same card number used in the original transaction.