Questions?
We Have Answers!

Who was the winner of the #AGSMALLSTEPS Uluru competition?

Congratulations go to Ollie Francis! Ollie has won a trip to Uluru for himself and his family!

Who were the winners of the Australian Geographic Beat the Cube Rubik's Cube Competition?

  • AG Adelaide Rundle Mall - Under 12 Winner: Luis Matteo Over 12 Winner: Meraj Samaranayake
  • AG Belconnen - Under 12 Winner: N/A Over 12 Winner: Pham Huy
  • AG Bendigo - Under 12 Winner: Jacob Tibbs Over 12 Winner: Ryan Morrissy
  • AG Booragoon - Under 12 Winner: Jackson Mitchell Over 12 Winner: Andrew Lee
  • AG Brisbane Myer Centre - Under 12 Winner: Jaime Posales Over 12 Winner: Ricky Zhu
  • AG Cairns - Under 12 Winner: Alex Currey Over 12 Winner: Connor McCartney
  • AG Canberra - Under 12 Winner: Connor Do Over 12 Winner: Zeshaan Khokar
  • AG Carindale - Under 12 Winner: Isaac Lynch Over 12 Winner: Ricky
  • AG Carousel - Under 12 Winner: Patrick Jong Over 12 Winner: Daniel Thai
  • AG Chadstone - Under 12 Winner: Jacob Luu Over 12 Winner: Nathaniel Khalinsky
  • AG Charlestown - Under 12 Winner: Braedan Over 12 Winner: Jai Starrett
  • AG Chatswood - Under 12 Winner: Harrison Gilding Over 12 Winner: Vincent Wong
  • AG Chermside - Under 12 Winner: Elliot Thomas Over 12 Winner: Darian Kuptich
  • AG Chermside 2 - Under 12 Winner: Aryan Lal Over 12 Winner: Harvey Goldsmith
  • AG Cockburn - Under 12 Winner: Zac Lee Over 12 Winner: Giles Chan
  • AG Doncaster - Under 12 Winner: Aaron Kuusela Over 12 Winner: Alan Ma
  • AG Elizabeth - Under 12 Winner: Dante Guidotto Over 12 Winner: Mark
  • AG Erina - Under 12 Winner: Blake Downs Over 12 Winner: Cameron Wallace
  • AG Fountain Gate - Under 12 Winner: Adil Sujitarvmar Over 12 Winner: Oliver Ling
  • AG Frankston - Under 12 Winner: Michael Rooke Over 12 Winner: Sophie Baker
  • AG Geelong - Under 12 Winner: Marcus Rosman Over 12 Winner: Joel Stavenoiter
  • AG Hervey Bay - Under 12 Winner: Jack Wheatley Over 12 Winner: Daniel Donnelly
  • AG Highpoint - Under 12 Winner: Winton Lou Over 12 Winner: Nat Kahlinsky
  • AG Hornsby - Under 12 Winner: Deen Over 12 Winner: Harry Wagstaff
  • AG Indooroopilly - Under 12 Winner: Matthew Ho Over 12 Winner: Josh Li
  • AG Indooroopilly 2 - Under 12 Winner: Mihir Jha Over 12 Winner: Shae Schlusser
  • AG Joondalup - Under 12 Winner: Jonathan Charlesworth Over 12 Winner: Chase Colton
  • AG Karrinyup - Under 12 Winner: Marquez Phan Over 12 Winner: Chris Huynh
  • AG Knox - Under 12 Winner: Chris Qiu Over 12 Winner: Benjamin David
  • AG Kotara - Under 12 Winner: Samuel Bottom Over 12 Winner: Umasudhan Sridharan
  • AG Loganholme - Under 12 Winner: Joshua Fortman Over 12 Winner: Cameron Maher
  • AG Marion - Under 12 Winner: Callum Marshall Over 12 Winner: Jake Riley
  • AG Maroochydore - Under 12 Winner: Jacob Cullen Over 12 Winner: Ralan Nicholas
  • AG Melbourne Emporium - Under 12 Winner: Tobey Gaerlan Over 12 Winner: Giovanni Contardi
  • AG Melbourne Emporium 2 - Under 12 Winner:Wilson Yang Over 12 Winner: Jai Starrett
  • AG Midland Gate - Under 12 Winner: Brodie Campbell Over 12 Winner: Tristan Brandsma
  • AG Miranda - Under 12 Winner: Levi Yanez Over 12 Winner:Daniel Poole
  • AG Miranda 2 - Under 12 Winner: Sheloon Suarez Over 12 Winner: Joshua Zefara
  • AG Morayfield - Under 12 Winner: Elliot Thomas Over 12 Winner: Alfred Sepian
  • AG Morley - Under 12 Winner: Arthur Nguyen Over 12 Winner: Henry Tran
  • AG Mt Gravatt - Under 12 Winner: Nathan Wong Over 12 Winner: Josh Li
  • AG North Lakes - Under 12 Winner: Nathan Hopkins Over 12 Winner: Conor Kikkert
  • AG Northland - Under 12 Winner: Amy Stokes Over 12 Winner: Jack Cai
  • AG Perth - Under 12 Winner: Rohan Butler Over 12 Winner: Shaun Vincent
  • AG Port Macquarie - Under 12 Winner:Jordan Geoghegan Over 12 Winner: Josiah Burley
  • AG QueensPlaza - Under 12 Winner: Harrison Walker Over 12 Winner: Kassie Chen
  • AG Rhodes - Under 12 Winner: Lazo Jalal Over 12 Winner: Chris Chan
  • AG Ringwood - Under 12 Winner: Ming Han Low Over 12 Winner: Michael Hayes
  • AG Robina - Under 12 Winner: Mikhael Kolbasi Over 12 Winner: Adam Atkinson
  • AG Rockingham - Under 12 Winner: Ryan Coleman Over 12 Winner: Vince Valenzuela
  • AG Rouse Hill - Under 12 Winner: Marc Mory Over 12 Winner: Craig Drole
  • AG Southland - Under 12 Winner: N/A Over 12 Winner: Luke Svensson
  • AG Springfield - Under 12 Winner: Taimen Leau Over 12 Winner: Jaimen Bradley Wykes
  • AG St Ives - Under 12 Winner: Guy Juter Over 12 Winner: Nathan Lui
  • AG Toowoomba - Under 12 Winner: Jude Brocherie Over 12 Winner: Axel Tacey-Handcock
  • AG Townsville - Under 12 Winner: Vatsal Anand Over 12 Winner: James Mitchell
  • AG Tweed Heads - Under 12 Winner: N/A Over 12 Winner: Callum Smith
  • AG Warriewood - Under 12 Winner: Matthew Kirkland Over 12 Winner: Ken Lay
  • AG Werribee - Under 12 Winner: Obaid Mohammad Over 12 Winner:Han Yi Pan
  • AG Whitford - Under 12 Winner:Jonathan Charlesworth Over 12 Winner: Hayden McQueen
  • AG Woden - Under 12 Winner: Yuta Leffers Over 12 Winner: Mark Geiger

Who was the winner of the Australian Geographic VEX IQ Robotics competition?

Congratulations go to Liam for his AstroMiner MarkII robot! Liam has won a VEX IQ robot for himself and one for his school. Great work Liam!

Who was the winner of the Explore Australian Geographic competition?

Congratulations go to Steven Stangoulis from NSW for winning our Explore competition. Steven has won a 150EQ Telescope, 10x50 Binoculars and a 30cm Globe. Congratulations Steven, good luck exploring our universe!

Who was the winner of the Win a Weather Station competition?

Congratulations to our lucky winner Brittani Akom! Ms Akom has won an Oregon WMR300 Scientific Weather Station valued at $855.95!

Who was the winner of the Whitsundays holiday competition?

Congratulations to our lucky winner, Mrs Lyn Montebello! Mrs Montebello has won: Return airfares for four people from the winner’s nearest Australian capital city, eight nights accommodation at various resorts, return airport to hotel transfers and Whitsunday tours and excursions for four people.

Who was the winner of the Name a New Season competition?

Vicki Parker from NSW. She won a $500 Australian Geographic Gift Card for her winning entry, Gurrung - an Aboriginal name for the 'hot, dry season'. We thought this was a wonderfully fitting name for an Australian Geographic competition!

Who was the winner of the Name a New Element competition?

Braedin Kolar from Queensland. He won a $250 Australian Geographic Gift Card for himself and another $250 Gift Card for his school, St Ambrose Catholic Primary School in Newmarket, QLD.

His winning entry was The Element of Surprise (Es) - this entry gave everyone a laugh and we loved that he even made a symbol for it! (It's the same symbol as einsteinium, but we won't nitpick!)

How do I know if my order is available for 'International' delivery?

On the product page next to the price it will show an icon and state whether your item is available for 'International' delivery. Then look at the 'Delivery' tab below the product for costings.

I am an Australian Geographic Society Member, how do I get my 10% discount online?

Type in the coupon code and click redeem at the checkout page before entering your payments details. Call 1300 746 724 EST 0900-1600hrs Mon-Fri and we can give you the code or can place the order for you.

How do I subscribe to the Australian Geographic Journal and Society?

You can subscribe to Australian Geographic at any Australian Geographic store or online here at the eShop.

How do I purchase Australian Geographic calendars and diaries?

You can purchase Australian Geographic calendars and diaries in any Australian Geographic store or here at the eShop.

Are all the items and offers in your Frogalogue available online?

Not all of our products are available online, if you cannot find a product, please call our customer service line 1300 746 724 EST 0900-1600hrs Mon-Fri and we can help.

The product says OUT OF STOCK, when will you get new stock in?

Call us on 1300 746 724 or email eshop@agretail.com.au and we can tell you when we will be receiving new stock.

I want to buy a large quantity of particular products, do you offer volume discounts?

Call us on 1300 746 724 or email eshop@agretail.com.au and can discuss volume discounts

Where can I redeem my Gift Card?

You can use your Gift Card in any of our Australian Geographic stores! To find out more about Gift Cards, click here.

I have left my order a bit late, do you offer Express Post?

Yes we do, please call our customer service line and they can advise how much it will cost to add Express Post and can place the order for you. Orders need to be received by 12noon AEST for same day despatch.
Should I 'Register as a user' or just make my order as a 'Guest' You can place your order as either. However the benefits of 'registering as a user' are:
  • You can view your order
  • You can see when it has been shipped
  • You can check where your parcel is once it has entered the Aust Post system
  • If you want to order the same items next time, it allows you to re-order at the click of a button
  • It remembers your addresses etc so you don't have to re-type
  • As a 'Guest' it allows you to place and order but not review.

Do you have anything to do with NATIONAL Geographic?

No, National Geographic is an American-based company and not related to Australian Geographic Shops, Journal or Society.

Will I recieve any additional charges for my international order?

Our parcels are despatched complying with Australian postal rules and we use DHL for international delivery. Each country has their own rules and guidelines regarding any customs or service tax that may be charged on collection of your parcel in your country. Australian Geographic is not liable for any international customs or service tax charges. As an example here is the UK information www.hmrc.gov.uk/customs/post/internet.htm.

How do I return a faulty product?

If you have purchased a product in store that appears faulty, you are welcome to return it to the store for testing, an exchange or refund. Occasionally a product bought online may arrive faulty, if this is the case please contact our friendly customer service staff on 1300 746 724 or email us at eshop@agretail.com.au. 

Can my parcel be delivered and left if I'm not at home during the week?

Australia Post requires a signature on delivery for security reasons, so unfortunately parcels cannot be left on doorsteps or in mailboxes. We are unable to ask Australia Post to do otherwise.

I've encountered a "weight" or "packaging element" error. Help?

If you encounter this error please contact us with the list of products you are trying to purchase. Our friendly customer service team (1300 746 724) will endeavor to fix this issue with you over the phone.

I've tried to check out with PayPal but I keep getting a "Select Shipping Method" error?

Please check the billing and shipping addresses. Once you have ensured these are correct, click the blue "Update Order" button. The shipping method should then be shown correctly.

How do a track my order?

You can track your order by clicking this link Track Your Order