Terms & Conditions
Australian Geographic eShop Contact Us
Postal Address
Australian Geographic Retail Pty Ltd
PO Box 219
Pymble NSW 2073
Telephone: 02 9473 6700 (9am-4pm Australian Eastern Standard Time) 1300 SHOP AG (1300 746 724)
Email: eshop@agretail.com.au (we endeavour to respond within one business day for emails regarding current orders in our system and two business days for all other email enquiries).
Feedback
If you have an enquiry, complaint, compliment or other feedback, please feel free to make contact using details above.
eShop and Australian Geographic Stores
Our eShop sells a large range of our products, however, some of our products are either available online only or in store only, and offers may differ or vary between eShop and stores. For specific information please contact 1300 746 724 or email eshop@agretail.com.au
Delivery
Australian Geographic Retail Pty Ltd delivers to Australia and New Zealand using Australia Post. Deliveries are despatched from our Distribution Centre in Sydney, NSW. Goods purchased through Australian Geographic Retail Pty Ltd eShop are not available for collection.
You will receive your order in approximately 3-10 days via Australia Post
Left it a bit late? Need your parcel urgently? Call eShop Customer Service on 1300 746 724 Mon-Fri 0900-1600, and we can arrange Express Post for an additional charge.
Regular Delivery Charges (Not Express Post)
- A fee of $7.95 for postage, handling and insurance applies to all standard orders with a total value of less than $100.00.
- A fee of $9.95 for postage, handling and insurance applies to all standard orders with a total value in excess of $100.00.
- Large or fragile items attract a fee of $29.95 due to weight or additional packaging required.
This fee scale applies to orders placed through the Australian Geographic eShop only. It does not apply to mail orders placed through the Australian Geographic Retail stores (postage cost will be quoted at the time of purchase).
We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses in Australia.
Anyone at the delivery address at the time of the delivery will be presumed to be authorised to receive the goods on your behalf. If there is no one at the delivery address, a notification card will be left for collection at your local post office.
Delivery address details of your order can be changed up to the point of dispatch. Please email us at eshop@agretail.com.au immediately to advise these changes. Please note delivery details cannot be changed after your order has been dispatched from our Distribution Centre.
To track your order once it has been despatched from our warehouse, go into your order and make a note of the Shipment number. Then visit DHL and enter the AGR shipping number into the Track and Trace box. If you placed your order as a 'Guest' rather than a Registered User, then please email eshop@agretail.com.au and we can advise you of the progress of your parcel.
We reserve the right to correct any printing errors.
Refunds and Returns Policy
We will gladly refund, credit or exchange products in original sale condition on presentation of the original Australian Geographic Retail Pty Ltd eShop sales receipt. Delivery and packaging charges are not refundable unless as a result of our error. All returns are to be sent to:
Australian Geographic Retail Pty Ltd
Attn: eShop
PO Box 219
Pymble NSW 2073
Australia
Refunds will be issued upon receipt of goods to the address directly above. Refunds are issued via the same channel as the original purchase. For example, if the item was purchased through eWay, the credit will be processed through the same credit card (Mastercard/Visa/American Express). Payments through Paypal will be refunded to the same Paypal account as the original purchase.
Can I Exchange a product at an Australian Geographic Store?
We will happily Exchange an AG product that was purchased from our eShop, in one of our stores within 30 days of purchase or until 31st January 2012 for Christmas purchases. Please return the product in resaleable condition, with the Tax Invoice and we will gladly exchange. Don't have a Tax Invoice because your product was a gift? Contact eshop@agretail.com.au or call 1300 746 724 during the above office hours.
Can I Refund a product at an Australian Geographic Store?
If you require a refund for a product that was originally purchased from the Australian Geographic eShop, then the product must be returned to the eShop as detailed above. Unfortunately we are unable to refund eShop purchases at our Stores. Please call 1300 746 724 if you have further questions.