Returns and Refunds

Refunds and Returns Policy

We will gladly refund, credit or exchange unwanted or faulty products on presentation of the original Australian Geographic Retail Pty Ltd eShop Tax Invoice receipt within 30 days of purchase. (Delivery and packaging charges are not refundable unless as a result of our error.)

Please send all returns to:

  • Australian Geographic Retail Pty Ltd
  • Attn: eShop
  • PO Box 219
  • Pymble NSW 2073
  • Australia

 

You must include:

  • A copy of the Packing Slip or Tax Invoice Receipt
  • OR Customer Order Number (found on your email shipping confirmation, under your email address, or on the Packing Slip)
  • The Purchaser's or Recipient's Name
  • Date it was ordered
  • Purchaser or Recipient Address
  • Email address
  • Customer Order Number (found on your email shipping confirmation, under your email address)
  • OR if unsure, call Tel: 1300 746 724 or 02 9473 6700. Office Hours: Monday to Friday. 0900-1600hrs Sydney time.

 

Refunds will be issued upon receipt of goods to the address directly above. Refunds are issued via the same channel as the original purchase. For example, if the item was purchased via credit card, the refund will be processed through the same credit card .Payments through Paypal will be refunded to the same Paypal account as the original purchase.

Tel: 1300 746 724 or 02 9473 6700.

Office Hours: Monday to Friday. 0900-1600hrs Sydney time. eshop@agretail.com.au

shop.australiangeographic.com.au

Can I Exchange a product at an Australian Geographic Store?

We will happily Exchange an AG product that was purchased from our eShop, in one of our stores within 30 days of purchase. Please return the product in resaleable condition, with the Tax Invoice and we will gladly exchange. Don't have a Tax Invoice because your product was a gift? Contact eshop@agretail.com.au or call 1300 746 724 during the above office hours.

Can I Refund a product at an Australian Geographic Store?

If you require a refund for a product that was originally purchased from the Australian Geographic eShop, then the product must be returned to the eShop as detailed above. Unfortunately we are unable to refund eShop purchases at our Stores. Please call 1300 746 724 if you have further questions.